e: info@brynjonesassociates.com  |  t: 01904 ~ 701737

Bryn Jones Associates Ltd - Developing and transforming customer experience …developing and transforming customer experience
Bryn Jones Associates Ltd - Corporate review, analysis and planning …corporate review, analysis and planning
Bryn Jones Associates Ltd - Consultancy and management services …consultancy and management services
Bryn Jones Associates Ltd - Developing new roles and objectives …developing new roles and objectives
Bryn Jones Associates Ltd - Business planning and reviews …business planning and reviews
Bryn Jones Associates Ltd - Dedicated client support …dedicated client support

What We Do

“We are inspired by experiences which provide exceptional service standards right through from the website to the farewell”

Strategic advice allied to highly practical ‘hands-on’ work to help deliver real change.

We have a real passion and belief in what we do and a commitment to ensuring that our clients achieve their goals…

Some of our services include:

  • Business planning and transformation
  • Business plan reviews
  • Developing and transforming the customer experience
  • Maximising the commercial potential
  • Organisational and customer service audits and reviews including mystery visits
  • Planning and mobilisation of projects and new developments
  • Development and implementation of service standards
  • Advising on operational issues
  • Interim management
  • Management options appraisals
  • Developing training programmes and if required implementing and delivering them
  • Providing marketing strategies
  • Development and implementation of policies and procedures
  • Providing recommendations and reports

This list is by no means exhaustive and we work with our clients to identify which methods of work would suit their needs. Please get in touch if you would like to discuss further.

The organisations with the better reputation for service excellence yielded a 71 per cent higher profit per employee…~ RESEARCH CONDUCTED BY WARWICK BUSINESS SCHOOL FOR THE INSTITUTE OF CUSTOMER SERVICE

Just some of our many valued clients…