e: info@brynjonesassociates.com  |  t: 01904 ~ 701737

Bryn Jones Associates Ltd - Developing and transforming customer experience …developing and transforming customer experience
Bryn Jones Associates Ltd - Corporate review, analysis and planning …corporate review, analysis and planning
Bryn Jones Associates Ltd - Consultancy and management services …consultancy and management services
Bryn Jones Associates Ltd - Developing new roles and objectives …developing new roles and objectives
Bryn Jones Associates Ltd - Business planning and reviews …business planning and reviews
Bryn Jones Associates Ltd - Dedicated client support …dedicated client support

Welcome

“Our mission is to support our clients to make distinctive improvements in performance, operations, services, standards and profitability in the short and long term… ”

Norwich Castle

BJA prepared the Heritage Lottery Fund 10-year project business plan and the marketing & communications plan for the £13.5m re-development project, Norwich Castle: Gateway to Medieval England…
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The The Regent Centre

BJA conducted an options appraisal and feasibility study for this 485 seat 1930s art deco arts centre, which provides a diverse programme of live theatre, cinema and satellite broadcasts…
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Black Cultural Archives

Black Cultural Archives

Based in Brixton, the Black Cultural Archives (BCA) is a national institution dedicated to collecting, preserving and celebrating the histories of diverse people of African and Caribbean descent in Britain…
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You have to constantly upgrade to keep making sure you’re the best and the most exciting place to be. You can’t be passive…
You have to stand, metaphorically, in the street and shout at people, wave at them, tell them how great you are and that if they come in they’ll have a great time!~ GALEN WESTON (FAMILY RETAIL DYNASTY AND OWNERS OF SELFRIDGES) IN THE FT MAGAZINE SATURDAY 3RD SEPTEMBER 2011

Since its formation in 2005 Bryn Jones Associates has developed into the leading operations, commercial and customer experience consultancy in the UK.

BJA provides a unique consultancy service which looks at clients operations from the objective viewpoints of the customer, the client, the business and the operator in order to provide insightful and practical solutions.

We work with a range of attractions and businesses mainly from across the leisure, tourism and heritage sectors including leading museums and venues such as Oxford and Cambridge University, the Royal Albert Hall, National Museums Scotland, Wales and Northern Ireland, Birmingham Sports and Events, Compass Group Catering, the National Museum of Oman on behalf of Tate and the Wellcome Collection as well as a wide variety of smaller and medium sized organisations, businesses and attractions.

Our approach is to provide our clients with the tools needed to enable them to shout effectively about what services they offer, attract more customers, ensure that they deliver an exceptional customer experience, meet and exceed their customer’s expectations and make the most out of their existing customers.

Just some of our many valued clients…