Welcome

“Our mission is to support our clients to develop sustainable attractions and businesses which deliver an exceptional customer experience and realise the commercial potential in the short and long term… ”

You have to constantly upgrade to keep making sure you’re the best and the most exciting place to be. You can’t be passive…
You have to stand, metaphorically, in the street and shout at people, wave at them, tell them how great you are and that if they come in they’ll have a great time!~ GALEN WESTON (FAMILY RETAIL DYNASTY AND OWNERS OF SELFRIDGES) IN THE FT MAGAZINE SATURDAY 3RD SEPTEMBER 2011

Since its formation in 2006 Bryn Jones Associates has developed into the leading operations, commercial and customer experience management consultancy in the UK.

BJA provides a unique consultancy service which looks at clients operations from the objective viewpoints of the customer, the client, the business and the operator in order to provide insightful and practical solutions.

We work with a range of attractions and businesses mainly from across the leisure, tourism and heritage sectors including leading museums and venues such as Oxford University Collections and The Fitzwilliam Museum (Cambridge University), the Royal Albert Hall, Wales Millennium Centre, National Museums Scotland, Wales and Northern Ireland, Cadw, Birmingham Commonwealth Games 2022, The Orbit (London Olympic Park), the Beacon of Light, the Postal Museum, the National Museum of Oman on behalf of Tate and the Wellcome Collection as well as a wide variety of smaller and medium sized organisations, businesses and attractions.

BJA’s background and experience ensures our work is customer focused, commercial, practical, realistic and sustainable.