Welcome

“Our mission is to support our clients to make distinctive improvements in performance, operations, services, standards and profitability in the short and long term… ”

You have to constantly upgrade to keep making sure you’re the best and the most exciting place to be. You can’t be passive…
You have to stand, metaphorically, in the street and shout at people, wave at them, tell them how great you are and that if they come in they’ll have a great time!~ GALEN WESTON (FAMILY RETAIL DYNASTY AND OWNERS OF SELFRIDGES) IN THE FT MAGAZINE SATURDAY 3RD SEPTEMBER 2011

Since its formation in 2005 Bryn Jones Associates has developed into the leading operations, commercial and customer experience consultancy in the UK.

BJA provides a unique consultancy service which looks at clients operations from the objective viewpoints of the customer, the client, the business and the operator in order to provide insightful and practical solutions.

We work with a range of attractions and businesses mainly from across the leisure, tourism and heritage sectors including leading museums and venues such as Oxford and Cambridge University, the Royal Albert Hall, National Museums Scotland, Wales and Northern Ireland, Birmingham Sports and Events, Compass Group Catering, the National Museum of Oman on behalf of Tate and the Wellcome Collection as well as a wide variety of smaller and medium sized organisations, businesses and attractions.

Our approach is to provide our clients with the tools needed to enable them to shout effectively about what services they offer, attract more customers, ensure that they deliver an exceptional customer experience, meet and exceed their customer’s expectations and make the most out of their existing customers.