e: info@brynjonesassociates.com  |  t: 01904 ~ 701737

Bryn Jones Associates Ltd - Developing and transforming customer experience …developing and transforming customer experience
Bryn Jones Associates Ltd - Corporate review, analysis and planning …corporate review, analysis and planning
Bryn Jones Associates Ltd - Consultancy and management services …consultancy and management services
Bryn Jones Associates Ltd - Developing new roles and objectives …developing new roles and objectives
Bryn Jones Associates Ltd - Business planning and reviews …business planning and reviews
Bryn Jones Associates Ltd - Dedicated client support …dedicated client support

Welcome

“Our mission is to support our clients to make distinctive improvements in performance, operations, services, standards and profitability in the short and long term… ”

Brighton Museums and the Royal Pavillion

BJA have been working with the Royal Pavilion and Museums for fifteen months…
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The National Football Museum

It was essential that the visitor experience delivered was going to live up to and exceed……
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The Museum of London

The Museum of London carried out a fundamental review of its visitor experience function…
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You have to constantly upgrade to keep making sure you’re the best and the most exciting place to be. You can’t be passive…
You have to stand, metaphorically, in the street and shout at people, wave at them, tell them how great you are and that if they come in they’ll have a great time!~ GALEN WESTON (FAMILY RETAIL DYNASTY AND OWNERS OF SELFRIDGES) IN THE FT MAGAZINE SATURDAY 3RD SEPTEMBER 2011

Since its formation in 2005 Bryn Jones Associates has developed into the leading operations, commercial and customer experience consultancy in the UK.

BJA provides a unique consultancy service which looks at clients operations from the objective viewpoints of the customer, the client, the business and the operator in order to provide insightful and practical solutions.

We work with a range of attractions and businesses mainly from across the leisure, tourism and heritage sectors including leading museums and venues such as Oxford and Cambridge University, the Royal Albert Hall, National Museums Scotland, Wales and Northern Ireland, Birmingham Sports and Events, Compass Group Catering, the National Museum of Oman on behalf of Tate and the Wellcome Collection as well as a wide variety of smaller and medium sized organisations, businesses and attractions.

Our approach is to provide our clients with the tools needed to enable them to shout effectively about what services they offer, attract more customers, ensure that they deliver an exceptional customer experience, meet and exceed their customer’s expectations and make the most out of their existing customers.

Just some of our many valued clients…