BJA – Prince 2 Practitioner

Welcome to BJA – Bryn Jones Associates Ltd

BJA is a management consulting firm advising clients predominantly in the tourism and leisure sector on issues of strategy, organisation, structure, governance, operations and visitor experience

'Our mission is to support our clients to make distinctive improvements in performance, operations, services, standards and profitability in the short and long term'

BJA is the leading management consultancy in the sector focused on:

  • Transforming the customer experience
  • Business transformation - 'How to deliver more with less'

BJA help clients to become leaner, fitter, to deliver exceptional service and to maximise the commercial potential.  Working with established venues, organisations and when planning new developments, BJA provide a range of consultancy and management services to help clients achieve their goals

Throughout our site you will find information about:

NEWS:

  • BJA are extremely sad to announce that Digby Trout passed away on Sunday 29 January 2012.  Digby who founded Digby Trout Restaurants (dtR) was the company's creative force and leader, before he sold the company.  Digby revolutionised museum catering with a real passion for food  and service. He was ahead of his time.  He was was a visionary and an inspiration too many who worked for him and with him and he will be sadly missed by a lot of people and it is a tragic loss.  BJA extend their deepest sympathies to Digby's family and friends

BJA Testimonials:

'Bryn was a pleasure to work with, and his practical advice, based on many years of experience of creating first-rate visitor experiences, was invaluable. Bryn has a knack for cutting through to the heart of an issue, and his direct approach was refreshing and helped us to make great progress.  I would certainly recommend BJA to others looking for honest, expert advice about how to maximise the potential of a visitor attraction.'  Lucie Kennedy, Director of Marketing and Development, Chetham's School of music and Chetham's Library

'I would have no hesitation in recommending BJA to anyone who is considering a review of the front-of-house function.'  Mark Merka-Richards, Director of Human Resources, Museum of London Group

'BJA played a key role in reopening Cogges Manor Farm to the public in 2011. BJA helped us to prepare the site, establish volunteer and site management procedures, organise events and manage the customer experience... Their experience and dedication to creating a positive visitor experience were invaluable and set the Trust up for a successful first season.' Judy Niner, Chair, Cogges Heritage Trust

'BJA clearly have extensive experience in management and service standards throughout the cultural sector and I would therefore have no hesitation in recommending them to other colleagues or using them on future work for Scarborough Borough Council.'   Steve Hollingworth, Former Head of Tourism and Leisure Services, Scarborough Borough Council and now Assistant Director - Sports and Events, Birmingham City Council

'The firm undertook a very detailed mystery shopper exercise ... The findings of the mystery shopper exercise were in part the catalyst for undertaking a major front of house review.  Currently they are working with us on drawing up customer service standards and supporting the front of house management team.  We would be happy to recommend BJA for carrying out any similar work with museums, leisure and visitor attractions.'   Janita Bagshawe, Head of Brighton Museums and Director of the Royal Pavilion

'It has been a great pleasure to work with and getting to know you and your input has been invaluable.  The wealth of experience that BJA has, along with their passion for tourism and heritage and meticulous attention to detail is remarkable and has given us a very clear direction for the future.  The work BJA has done for us far exceeds that which was promised and I know BJA have gone much further than 'the extra mile.'  I really am grateful and would not hesitate to recommend you to any other visitor attraction - I am certain that we will be using BJA's services again.'  Hon Tom Orde-Powlett, Bolton Castle

'BJA's involvement has helped to establish the Front of House operation as a strategic level function, which has enhanced the sustainability of the organisation'   Shirley Collier, Chief Executive, Scarborough Museums Trust

'BJA's work has helped create a more commercially focused environment.  Guidance on product development has contributed to improve customer satisfaction and visitor level.  Comprehensive retailing support, including analysis of profit margins, stock and staffing has been intrinsic to improving a vast loss making part of the business into an increasingly profitable one'

Katie Blundell, Marketing & Events Manager, Raby Estates