Our clients have the project assurance they need, BJA provide registered Prince 2 Practitioners
Read about our areas of expertise and browse case studies in the 'Our Work' section.
If a client wants to improve the service, the customer experience and commercial performance; find savings in existing operations and organisations while improving the customer experience; or to ensure that new developments are planned properly BJA have the experience and track records to provide this support.
We support clients to find the right costed options for the way that the service is managed which will achieve the clients goals, deliver the necessary savings within the timescales needed as well as enable the client to deliver major improvements in the profitability, service and continuous improvement.
Where the client gets the real value are the observations behind the scores, i.e. the way things are working, where the opportunities for improvement in service and commercial performance lie and the recommendations.'
BJA provide senior managers, from managing literally world class museums and attractions to small independent museums and a range of sports venues. They have the experience and track records to lead an operation and achieve our clients' objectives whether this is to bring about cultural change, the implementation of structural change, setting up a new operation, achieve financial targets, inputting into new developments or simply to provide a safe pair of hands to lead an operation.
We work with new and existing managers and teams to enable them to drive service improvement and commercial performance whether its relating to turning around an existing operation or working on a new development.
To often BJA become involved with organisations and venues after they have been built, are having operational and visitor services difficulties and are not able to achieve their business plans. Getting BJA involved from the concept stage to the set up and launch of a new development ensures clients develop venues on time and budget, that will deliver exceptional service and quality, cost effective lean operations and are able to achieve the commercial potential and have a realistic business plan.
BJA provide bespoke customer service training, basing the programme on the aims and standards the Client wants to achieve. The workshops give the staff the confidence, experience and knowledge to be more proactive, welcoming, to engage more with their customers and have the interpersonal skills to up sell and generate more sales.
With a vast amount of operational experience at senior management level working both as clients and as contractors covering sports, leisure, heritage, the arts and general visitor attractions, BJA will work with the Client to develop the strategy, to find and select the right partner of the same values and to provide the Client with the means to work with the operator to ensure excellence and continuous improvement in service and sales.
We're helping clients to develop marketing strategies which will achieve visitor number targets in a way which is within the means and resources of the organisation.